Type ' about:config' in the URL address bar. Copy and paste the report into the email. Please provide us with a GPU report from step 4 above-by opening a window in Chrome and typing chrome://gpu into your address bar. If 'B' is your outcome, you should contact our Help team. If the status is not 'Hardware accelerated', then the Problems Detected list (below the the Graphics Feature Status list) may explain why hardware acceleration is unavailable. If it says ' Hardware accelerated ' then WebGL is running on the graphics card. Under the ' Graphics Feature Status' list, find WebGL to learn its status. If you must turn this on, close and relaunch Chrome afterward. In a Chrome browser window, type chrome://settings/system in the URL fieldĮnsure that ' Use hardware acceleration when available' is toggled to on (showing blue). If you DO NOT see a spinning cube, you can try a couple things depending on your browser before contacting our support team.
To find out if WebGL is causing the problem, open a browser window and head to. Support for WebGL is present in later versions of Firefox, Google Chrome, Safari, and Microsoft Edge however, the user's device must also have hardware that supports these features.įirst: Test to see if WebGL is the problem If PicMonkey has been running slowly, and/or you’ve received a message from us about slow performance, your issues may be related to WebGL, or Web Graphics Library.
